Q: What is Tech Recycle?
A: Tech Recycle provides safe, professional and ethical IT recycling services.
Q: What is your address?
A: Tech Recycle, Bridge Farm, Reading Road, Arborfield, Berkshire RG2 9HT.
Q: What is your phone number?
A: 0800 464 7566.
Q: What are your opening hours?
A: Monday to Thursday, 9:30am to 5:00pm.
Q: What is your company number?
A: 15811708.
Q: What is your VAT number?
A: 474779629.
Q: Who should customers contact?
A: Customers can email info@techrecycle.eu.
Q: Who are the primary contacts?
A: Alex Showell — alex@techrecycle.eu, 07538 327617; Martine Goeders — martine@tech-recycle.com.
Q: How do I book a collection?
A: Visit https://www.tech-recycle.com/book-collection/ or call 0800 464 7566.
Q: What areas do you cover?
A: Tech Recycle covers the whole of the UK and Europe (Europe via pallet shipping)
Q: Can I bring items to you?
A: Yes. Customers can drop off items during normal office hours without an appointment.
Q. Can I post items to you
A. Yes, you can send items to us.
Q: Is there a charge for dropping equipment off?
A: No, unless the items are on the chargeable items list.
Q: Do you need an exact list of items?
A: The more information provided the better, but if there are 10 or more qualifying items an exact list is not required.
Q: What are qualifying items?
A: Qualifying items include PCs, laptops, servers and some rack-mountable equipment.
Q: What if I have fewer than 10 items?
A: Please contact Tech Recycle for a quote.
Q: What items do you accept?
A: Tech Recycle accepts most forms of electrical equipment, whether working or not, including PCs, laptops, tablets, servers, monitors, UPS units, cables, keyboards, printers, photocopiers, shredders, phones, conferencing equipment, educational hardware, test equipment, and solar-related equipment.
Q: What items do you not accept?
A: Fluorescent lights or tubes, bulbs, and packaging unless the equipment is still in its original box.
Q: Are there conditions for laptops, PCs, tablets and mobiles?
A: Yes. Devices must be complete, screens must be intact, BIOS passwords and security locks must be removed or disabled, and SIM cards must be removed.
Q: Is the service free?
A: In most cases yes, but it depends on the number and type of items.
Q: What are chargeable items?
A: Common chargeable items include aircon units, water coolers, fridges and freezers, commercial refrigeration units, interactive whiteboards, broken-screen laptops, incomplete or locked PCs/laptops, large printers/copiers, and damaged flat screen monitors or TVs.
Q: How much are aircon units, water coolers, domestic fridges and freezers?
A: £50.
Q: How much are commercial refrigeration units?
A: £115.
Q: How much are interactive whiteboards?
A: £40.
Q: How much are laptops with broken screens?
A: £6.
Q: How much are incomplete or locked PCs/laptops?
A: £6.
Q: How much are floor-standing or large printers/copiers over 30kg?
A: £40.
Q: How much are flat screen monitors or TVs up to 32 inches with broken screens?
A: £7.
Q: How much are flat screen monitors or TVs between 32 and 65 inches?
A: £14.
Q: How much are flat screen monitors or TVs over 65 inches?
A: £0.80 per inch. A 75-inch TV would be £60.
Q: How do I pay for the service?
A: Tech Recycle sends an invoice with payment options via PayPal, card, or bank transfer.
Q: Do you destroy data?
A: Yes. All data passed to Tech Recycle is destroyed safely and securely.
Q: How is data destroyed?
A: Functioning erasable media is wiped using a multipass binary overwipe. Non-functioning or non-erasable media is physically destroyed.
Q: Is there a charge for data destruction?
A: The standard service is free. The premium service is £6 per disk.
Q: What is included with premium data destruction?
A: A detailed certificate including asset numbers and serial numbers of disks.
Q: What is included with standard data destruction?
A: A general certificate confirming that all data on drives or media has been destroyed.
Q: What happens to my computer after collection?
A: Equipment is taken to the Berkshire recycling centre, identifying information is removed, and data-bearing media is removed for wiping.
Q: What is the WEEElieBin service?
A: WEEElieBin is a waterproof, lockable on-site container for waste electrical and electronic items.
Q: What can go into a WEEElieBin?
A: Computers, televisions, monitors, cables, and other electrical items that fit inside the bin.
Q: How does the WEEElieBin service work?
A: Order the bin online, have it delivered to your premises, fill it with electrical waste, and contact Tech Recycle for collection and replacement when full.
Q: How much does WEEElieBin cost?
A: £270.00 + VAT to set up.
Q: What is the WEEElieBin lock code?
A: 1252.
Q: How do I arrange a WEEElieBin collection?
A: Scan the code on the bin if it has one, visit https://www.tech-recycle.com/wb, email collection@tech-recycle.com, or call 0800 464 7566.
Q: What is the SendIT service?
A: SendIT lets customers send old or unwanted electrical or IT equipment to Tech Recycle for free, with shipping costs covered.
Q: How do I use SendIT?
A: Fill out the form at https://www.tech-recycle.com/SendIT, box the equipment, and Tech Recycle will arrange a courier.
Q: What documents are provided after SendIT processing?
A: A waste transfer note and any relevant data destruction certificates.
Q: Do you offer a repair service?
A: No. Tech Recycle no longer offers a repair service.
Q: Do you offer paper or document shredding?
A: Yes. Tech Recycle provides regular, ad-hoc, and one-off confidential paper shredding services.
Q: How much is paper shredding?
A: £50.00 for the first 1 to 10 bags or boxes, then £3.00 per additional bag or box.
Q: Can you supply recycling sacks?
A: Yes. Recycling sacks are available in packs of 25 for £20.00.
Q: Is there a bag weight limit for shredding collections?
A: Bags or boxes should weigh no more than 15kg each for driver safety.
Q: Do I need to remove staples or paper clips?
A: No, but large volumes of plastic wallets should be avoided because they contaminate the paper recycling process.
Q: Are all prices exclusive of VAT?
A: Yes. All prices are exclusive of VAT.