This is an explanation of some of the most commonly used computer terms – we do our best, but if we’re a bit out of date please let us know

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Sometimes referred to as Broadband, ADSL is a connection available from Telecom companies using existing lines with
fast download & upload speeds.


An interface developed by Intel which allows a graphics card to access memory directly which along with the wider
bandwidth helps improve graphics performance. AGP has now come to replace a lot of PCI video cards due to its
superior performance, most modern motherboards have an AGP slot as standard. Some motherboards come with an AGP
graphics card built-in. You will see AGP cards advertised with different specifications, including throughput
(bandwidth), here is a summary of the throughput they refer to:

1X – 266MBps

2X – 533MBps

4X – 1.07GBps

8X – 2.1GBps

Obviously the higher the throughput the better, although nowadays most video cards run at 8X.


Refers to a hard drive interface standard first approved in 1994 by ANSI (American National Standards Institute).


This is the name given to a file that is sent along with an email. An email attachment can be any type of file,
including images (photos), videos, mp3s, documents, zipped files/folders, and more.


A multimedia file type, the audio and video elements are interleaved in alternate segments within the AVI file.
This has become a very popular format on the Internet for video distribution due to the fast download times and
reasonable quality reproduction.

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Bandwidth refers to the capacity of a communications line/channel to transmit/receive information and is measured
in bits, bytes, kilobytes, megabytes and gigabytes.


Binary is a system used by digital devices like computers, cd players etc. It is a sequence of 1s and 0s which relate
to on and off electrical pulses and can only have 2 states on and off unlike analogue systems which can have varying
states. These 1s and 0s are commonly referred to as a bit (Binary Digit). Mathematically binary is Base 2 unlike our
counting system (decimal) which is Base 10.

BIOS – Basic Input Output System

The BIOS is a collection of commands usually stored in a ROM chip, which allows a CPU to communicate with the connected
devices in a PC or other digital system.


This is a common graphic format used by computers, it can be likened to a map of bits (hence the name) the graphic/picture
is made up of a number of individual dots (bits) to form an image. The file extension for these type of files is .bmp,
these can get very large in file-size (i.e. kilobytes) and if storage space is a factor then it is best to convert the
image into a more compressed format such as JPEG.


A BLOG refers to a private webpage which is published by either an individual or a group of individuals. BLOGS are commonly
personal journals/diaries and are used to comment on all sorts of topics depending on the interests of the blogger (author).

Bluetooth Wireless Technology

Bluetooth refers to a wireless technology which allows digital devices to easily transfer files at high speed, Bluetooth is
common in many portable devices such as laptops, PDAs and mobile phones. For more detailed information please see below.


This is the program you use to surf the internet. There are several internet browsers available, some of the most popular are
Internet Explorer, Firefox, Netscape Navigator and Opera. Different browsers render web pages slightly differently, for example
some sites may require a certain browser to function correctly and some sites may not function at all with some browsers.

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Cache – Cached

Pronounced “Cash” this usually comes in two forms, either disk cache or memory cache, the former being a space normally on
a hard disk set aside by the computer/software to store information it thinks it will need again, for instance browsers
use disk cache to store information from websites such as pictures and alike, this reduces the need for the modem to keep
downloading the same data each time you visit a webpage. The latter can either utilize normal memory or special memory
which has a faster access time that is used by the system to store information that is used frequently, it can also
‘guess’ what information the user may require next and loads this into the cache memory for faster access.

CMOS – Complimentary Metal Oxide Semiconductor

When in the context of computing CMOS refers to a chip that stores information about your PC including the time, date and
configuration data, this technology is used due to the low power consumption. The CMOS device is backed up by a battery to
retain the information when the system is switched off.

CODEC – COmpressor / DECompressor

CODEC in the context of computing is an acronym for COmpressor/DECompressor and refers to a small piece of code (program)
which is used to compress and decompress data, you will normally come across these when using Audio and Video. You may be
prompted during internet use to download a CODEC if you visit a site that requires a certain CODEC not already installed
on your PC.

Cookie – Cookies

Cookies are small text files that are placed on your computer by websites for various different reasons. For instance Yahoo
use cookies for reasons such as storing your preferences for Yahoo related services, and to access certain information when
you sign in to a personalized service such as My Yahoo. Other websites will often use cookies for identifying purposes,
demographic statistics and also when you are shopping online to remember what you have in your basket.

CPU – Central Processing Unit

The CPU (processor) is one of the most important components in a computer, it can be likened to the brain of the system.
There are 2 main PC CPU manufacturers, Intel and AMD.

Cursor – Flashing Cursor

This refers to the small blinking vertical or horizontal line which shows the position on the screen where text will appear
the next time you type a character on the keyboard. The cursor can be moved around the screen using the cursor (arrow) keys
or alternatively using a mouse.

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Data – Process Data

Data is used to describe information that is stored and/or processed digitally. Data can refer to (basically) anything,
such as word processor documents, images, music, games, etc, although in it’s purest form in a digital system it is simply
bits stored/processed in a certain way.

Database – Relational Database

Database refers to a file that is used to store information in a format that is easily retrieved and manipulated. The most
common database files are made up of tables, fields and records. These are referred to as a relational database.

Defragmentation – Fragmentation

Defragmentation is the term given to the process of scanning the file system and rejoining the split files back into
consecutive pieces. The process of defragmenting can be time consuming, but it is one of the easiest ways to increase
the performance of your PC, the frequency of which a PC should be defragmented will directly depend on the amount of
usage. Fragmentation is caused when an operating system breaks a file into pieces because there is not enough space on
the storage device where the file was originally saved. One example of this would be where a file was originally saved,
then modified causing the file to be larger in physical space than first anticipated, the operating system will then
break the file into 2 or more pieces and store them in different parts of the storage area. The system would then keep
a record of where the different parts of the file are stored, this is achieved through the use of a File Allocation
Table (FAT) or similar file system such as NTFS. Then, when the operating system requires the file again, it will query
the file system (FAT/NTFS/or other) to find out where the different parts of the file are located on the partition (drive).

Desktop – Mac Desktop

Desktop refers to the main screen area of the Mac operating system (see below).

DDR – Double Data Rate

DDR refers to a specification of SDRAM memory, DDR can transfer data at double the rate of normal SDRAM. It achieves this
by transferring data twice per clock cycle, once on the rising edge and once on the falling edge of the cycle.

DIMM – Dual Inline Memory Module

DIMM refers to a type of memory module commonly used in modern PCs and Laptops. DIMMS have a 64-bit data path and are
widely used in PCs with 64-bit processors as they don’t need to be doubled up unlike SIMMS. The dual inline part refers
to the way the chips are mounted on the module. They come in either a 144 pin or 168 pin package, the 144 pin module is
commonly used in laptops and the 168 pin modules are used in most modern PC motherboards.


A directory and folder are exactly the same thing, windows refers to them as folders but you will often come across them
being called directories. Directories/folders allow information to be stored in your computer in a more convenient way
making it easier to organize your files. Directories/folders can be created, renamed and deleted much like files, it is
good practice to create these directories/folders and keep your files in them as this helps keep your hard drive organized.

Disk Drive – Drives

Refers to a device that is used to read and write data using read/write heads from magnetic disk like devices. Floppy disk
drive refers to the device at the front of the computer, floppy disks are inexpensive and are very handy for keeping small
files backed up.

DDL – Dynamic Link Library

DLL refers to a type of file that is stored either locally or remotely. It is a collection of commands and/or data which
can be shared by different programs on the same platform.

DMA – Direct Memory Access

DLL refers to a type of file that is stored either locally or remotely. It is a collection of commands and/or data which
can be shared by different programs on the same platform.This can be thought of as a channel or line that is used by
devices in the computer to access the memory (RAM) without having to utilize the CPU. It works by allowing the I/O
controller that has been previously instructed to transfer a block of data (the size depending on the system) to or from
the memory to temporarily control the memory itself by returning the memory address of the data, it can control the memory
for as many clock cycles as is required for the process. This system can significantly reduce the workload on the CPU.

DNS – Domain Name Server

A domain name is a unique name that is used to identify and locate computers on a network (including the internet), it can
be used for websites and/or email addresses. For instance this website’s domain name is All machines
connected to the internet have their own IP Address, domain names are just an easier way to access a certain machine, for
instance if you had to remember IP Addresses instead of domain names it would be cumbersome.

DOS – Disk Operating System

This is a system that software uses to utilize the disk drives in your computer. See also MS-DOS. IBM® first created DOS®
for the series 700 computers years ago, then Microsoft® developed their own version called MS-DOS®, over the years DOS has
become outdated due to its limited capabilities, although Windows® still shipped with MS-DOS® until the recent XP version.

Dot Pitch

This is normally used to describe a monitor’s performance, it refers to the distance between the holes of the shadow mask
in a CRT display, it can also refer to the distance between each pixel on a color screen, it is measured in millimeters.
Generally the smaller the measurement the better the display.

Download – Downloading

This is used to describe when a file is transferred from a remote machine to a local machine using a communications link,
for instance when you download a file from a website you are transferring the data from the host to your machine (client).
The speed of the download will depend on what connection there is between the two machines and the size of the file to be

DPI – Dots Per Inch

This is a measurement commonly used to describe the quality of printers and scanners, it refers to how many pixels per
square inch that it is able to print/scan. The higher the DPI the smoother the quality of the image will be when either
printed or scanned.

DRAM – Dynamic Random Access Memory

A type of memory (RAM) widely used in today’s PCs. DRAM works differently to SDRAM as it needs to be refreshed to continue
holding the data, this means a slight loss of speed as the memory refreshes itself with a pulse of current to each of
its cells.

Driver – Device Driver

This is a program that is written specifically to control a certain piece of hardware such as a soundcard, modem, graphics
card, printer, scanner etc. Each manufacturer supplies drivers for their specific products, these drivers are often updated
with time so it is a good idea to keep your drivers current. To find specific drivers for any of your devices it is best to
start at the manufacturer’s website as they normally have updated drivers in their respective support pages.

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ECC – Error Correcting Code

Refers to a type of Memory (RAM) that automatically checks for errors as the data is passed through.

EIDE Enhanced Integrated Drive Electronics

EIDE refers to an interface standard developed by Western Digital, since around the end of 1994 EIDE controllers have been
widely used in the PC industry surpassing the earlier IDE standard due to its faster data transfer rates. The interface
controls storage devices like hard drives, CD ROM drives, and CD Writers.


This is a system used by computers to send and receive messages over the internet, when you send an email and likewise
when someone sends you an email, the message will remain on the server (your email providers computer) until it is read
and deleted, in other words you don’t have to be connected to the internet to read an email unlike chat. For more
information click here to see our beginner’s guide.

EPROM – Erasable Programmable Read Only Memory

Refers to a type of ROM that can be erased using an ultra violet light and then reprogrammed using a PROM Programmer.
These chips have a small transparent area on the top, this is where the UV light is directed to clear the contents,
they come in various different packages which make them very versatile. The ROM will retain the data until it is
exposed again to an ultra violet light, it is normal practice to cover the small transparent area to avoid any potential
data loss.

Ethernet – Networking

Refers to a standard of the LAN system, Ethernet supports up to 10Mbps per second transfer, a newer implementation of
the Ethernet specification 100 Base-T supports up to 100Mbps. The latest standard (Gigabit Ethernet) can support up to
1000Mbps (1 Gigabit). Ethernets are common place in offices where file/device sharing is required.

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FAT – File Allocation Table

FAT (File Allocation Table) refers to a data table that holds information about how and where files are stored on any
one partition (for simplicity think of a partition as all the files on your hard drive).For example, a single file on
your hard drive may not be stored in one place, the file could be split up and stored in several different (physical)
places (this is called fragmentation), the FAT keeps a record of where the different parts of the file are stored.


Refers to a security program which protects your computer from un-authorised access through a network and/or the Internet.
These are very important especially if your computer is connected directly to the Internet for long periods of time.

Firewall – iLink – IEEE1394

A fast digital link for transferring video, audio and other files between two devices. IEEE 1394 (firewire) refers to
the IEEE (Institute of Electrical and Electronics Engineers) digital connectivity standard commonly referred to as Firewire.
Apple inc, Sony Corp and a few others helped to develop the IEEE 1394 standard. This type of interface is becoming ever
more popular, some common devices using the IEEE 1394 interface are digital video cameras, hard drives and other storage
devices, it offers real-time, bi-directional, fast data transfer along with Plug and Play compatibility for ease of use.

IEEE 1394/Firewire characteristics:

IEEE 1394a – Firewire 400

– Data Throughput: 400Mbps

– Maximum Cable Length: 4.5 Meters

IEEE 1394b – Firewire 800

– Data Throughput: 800Mbps

– Maximum Cable Length: 100 Meters

Firewire® – Firewire is the registered trademark of Apple’s IEEE 1394 digital connection.

iLink® – iLink is the registered trademark of Sony’s IEEE 1394 digital connection.


Folder and directory are exactly the same thing, windows refers to them as folders but you will often come across
them being called directories. Directories/folders allow information to be stored in your computer in a more
convenient way making it easier to organize your files. Directories/folders can be created, renamed and deleted
much like files, it is good practice to create these directories/folders and keep your files in them as this helps
keep your hard drive organized.


This is software that is free, and as long as you can put up with the occasional advert there are some
programs/utilities out there that are very useful.

FTP – File Transfer Protocol

One of the TCP/IP protocols used for transferring files across TCP/IP connections. The protocol manages the physical
transfer of the file along with the representation of the file on both machines involved in the transfer. To upload
or download files via FTP you need an FTP program such as Cute FTP.

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Gigahertz is a frequency measurement and it refers to billions of cycles per second, it is widely used in computing
for processor specifications, for example a processor running at 2 GHz can handle 2 billion cycles per second. See
also MHz, 1 GHz is equal to 1000 Mhz. Hertz is named after Physicist Heinrich Hertz.

GIF – Graphics Interchange Format

The GIF image format was developed by Compuserve and is widely used on the Internet due to its high compression
(provided by Unisys) and subsequent small file size.

Gigabyte – GB

This is a measurement used to describe 1024 Megabytes. Hard disk capacity is usually measured in Gigabytes. 1 Gigabyte
is 1,073,741,824 Bytes. Sometimes people/companies refer to a Gigabyte as 1000 megabytes, but when these figures relate
to digital systems one Gigabyte is 1024MB not 1000MB, ie230.

Graphics Card

A Graphics Card also known as a Video Card is an internal device which controls and produces the display on your screen.

GUI – Graphical User Interface

This is used to describe a user friendly environment which uses graphical images (such as icons) instead of a command line
to interact with the computer, GUIs have made computers more user friendly and more accessible to any user no matter what
experience they may have, a typical GUI is the Windows® operating system.

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Hard Disk – Hard Drive

A Hard Disk (Hard Disk Drive) is your computer’s main storage device. It is where you would normally keep your operating
system, programs and files.

Hardware – Components

This normally refers to your computer case and any components inside it, it can also refer to printers, scanners etc but
these are more commonly known as peripherals. For example motherboards, modems, soundcards, memory (RAM), and graphics
cards are all hardware.

Host – Hosting

Host refers to a computer running host software which is connected to a network and provides data/services to one or more
computers. A typical example of a host is a website host that stores and then serves pages and images to users via the
internet, this is accomplished by running host software on the machine, the host software manages requests from other
machines and fulfills the requests according to whatever protocol the machines are using.

HTML – HyperText Mark-up Language

HTML is a markup language used to create HTML documents. HTML documents allow plain text to be formatted (bold, italic,
etc), as well as being able to specify hyperlinks, images and more.

HTTP – HTTPS – HyperText Transfer Protocol

HTTP is a communication protocol used on the internet to allow the communication of 2 computers (devices). HTTPS is a
secure adaptation of HTTP, which you will find in common use on secure areas when visiting websites.

Hub – Network Hub [Concentrator / Repeater Hub]

A Network hub is a device which enables more than one computer (host) to interconnect on a network. They are widely
used for creating home, office and other networks.

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IDE – Integrated Drive Electronics | ATA – Advanced Technology Attachment

IDE (also known as ATA) refers to a standard used in Hard Drives whereby the controller is integrated into the device,
this standard saw the end of separate disk controllers for IDE devices, see also SCSI.

Installation – Install

This refers to loading programs onto a computer through the use of Diskettes, CD ROMs or other types of data transfer.
A program typically needs to be installed before it can be run, once installed it is normally stored on the hard disk
of a machine. When installing software you may be asked to restart your machine before using the software, this is to
enable the software to update your computers registry so your operating system knows the program is installed and any
file extensions/resources can be assigned.

Interface – Interfacing

Refers to the connection between two computer components and/or a computer and its peripherals, printers, scanners, etc.
There are different types of interfaces all with their own qualities, for example a serial interface (commonly used in
communications) allows data to be sent sequentially down the same line. A parallel interface works in a similar way but
is capable of sending numerous amounts of data at a time. A recent adaption of interfacing is the USB interface which
has made connecting peripherals to a system easier.

Internet – TCP/IP

Refers to a worldwide network of computer systems all using the TCP/IP network protocols. Commonly refers to the world
wide web.

IP Address – Internet Protocol

This is a unique number split into 4 parts separated by full stops, every computer connected to the internet has an
IP address, a typical IP address looks like this

IRQ – Interrupt ReQuest

This can be thought of as a ‘channel’ that devices in your PC use when they want the processors attention, ie when
you move the mouse or press a key, it is important that the IRQ settings in your machine are set correctly otherwise
it can cause devices to conflict with each other.

ISDN – Integrated Services Digital Network

This allows the use of data transfer and voice communication simultaneously on the same phone line, it also offers
faster data transfer than it’s analogue counterpart but not as fast as ADSL.

ISP – Internet Service Provider

ISP refers to a company which provides Internet services such as AOL, typical ISPs provide:

– A Dial-up server with which to connect to the internet along with a number, username and password.

– An Email address.

– A POP Server through which to receive emails.

– An SMTP Server through which to send emails.

Most ISPs also provide web-mail (online email access) which allows you to access your emails from any computer.

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Java was developed by Sun Microsystems and went mainstream in 1995, it is an implementation of the OAK language.
Java is an object orientated high level general purpose programming language that has become widely used on the WWW,
due to its cross platform compatibility. Java source code is compiled into byte code and can then be run by Java
interpreters and runtime environments (Java Virtual Machines) which are available for most platforms including
Windows, Unix and Macintosh OS. Java applets are small applications written in Java and are common within the WWW
environment, for example a chat applet can be downloaded and executed within the run time environment integrated
into your web browser (Netscape Navigator, Internet explorer, etc).

JavaScript – Scripting Language

JavaScript is Netscape’s scripting language for client – server applications. JavaScript is used by browsers to
perform tasks that HTML would not be able to achieve by itself. JavaScript can be a very powerful and useful
cross platform language when used correctly. It is fairly simple for someone with no programming experience to
learn and can add some interesting features to a website, for those that have programming experience in another
language such as C++ then it is very easy to pick up.

JPEG – Joint Photographics Experts Group

This is an image format named after its developers that can compress images to very small file sizes, commonly
used on the internet due to faster image transfer rates. JPEG images unlike its GIF counterpart can contain
thousands of colors which makes the format ideal for compressing images such as photographs. The JPEG format
can compress images up to around 10% of their original file size without losing too much quality (depending
on the image used) although the image will lose its sharpness.

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Kbps = kilobits per second

A measurement typically used to describe a modem’s data transfer in kilobits (1000) per second. (note the k
in this instance means 1000, not 1024 unlike Kb) It is also used to describe data transfer in various different
communication peripherals and/or ports. A modem or port’s data transfer capability is restricted by the
communications line through which it communicates, most standard “dial up” connections support up to 56kbps
which gives a data transfer of around 6Kb (6 x 1024 bytes) per second.


Kernel refers to the part of an operating system that controls memory and disk management as well as other
tasks including process and task management. As the kernel controls the memory allocation for the application
it needs to be loaded first (at boot) and kept in memory.

Keyboard Shortcuts – Hotkeys

Keyboard shortcuts can save time and make life easier when using applications, they are achieved by pressing a
combination of keys, normally holding down the CONTROL (CTRL) key and pressing another key, then letting go of
the CONTROL (CTRL) key, most applications (programs) have built in keyboard shortcuts often referred to as HOTKEYS.

Kilobyte – KB

A measurement used in digital systems to describe storage capacity, 1 Kilobyte is equal to 1024 (210) Bytes
in digital systems.

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LAN – Local Area Network

These are common-place in offices and are used to link 2 or more computers for the purpose of sharing files
and/or peripherals. A LAN refers to a network that spans a relatively small geographical area and/or is limited
to one segment, for example an office floor-space. LANs provide high speed data transfer (100Kbps to 1Gbps)
between directly connected machines using different network topologies and protocols, See also Ethernet and WAN.

LCD – Liquid Crystal Display

LCD refers to a display technology used commonly in notebooks and PDAs, LCD technology has been around for years,
it was first suggested in 1963 by George heilmeier & co at RCA’s laboratory in Princeton, New Jersey. A Liquid
Crystal Display works by having two layers of polarised material with liquid crystal in between, when an electrical
current is applied to the liquid crystal molecules they become scattered allowing light to pass through.

LPT – Line Printing Terminal

The common name given to a Parallel Port on IBM and compatible machines. Although people refer to the DB-25
female connector on the back of a PC as an LPT port, technically an LPT port is simply a parallel port set
to LPT(x) with an I/O address and IRQ assigned to it, in the same way as a COM(x) port is actually a serial
port set to COM(x).

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Megabyte – MB

This is a measurement used in digital systems such as PCs to describe storage capacity (usually RAM, Hard Drive
capacity is mostly stated in Gigabytes these days). Mathematically one Megabyte is 220 (1,048,576)
One megabyte is equal to 1024 Kilobytes, so a memory module with a capacity of 256MB can store 268,435,456 Bytes.

MHz – Megahertz

A frequency measurement, refers to millions of cycles per second, for example a processor running at 500 MHz can
handle 500 Million cycles per second. See also GHz, 1 MHz is equal to 1,000,000 Hz. Hertz is named after
Physicist Heinrich Hertz.

MIDI – Musical Instrument Digital Interface

Refers to a widely used interface that allows musical instruments such as electric keyboards to be controlled
and interacted with by a computer. Most modern soundcards come with some sort of MIDI interface built-in.

MIME – Multipurpose Internet Mail Extensions

A system used for the ASCII (American Standard for information interchange) encoding of binary data for transfer
via email on the internet. MIME codes are also used to let the browser know what type of file to expect when it
has requested it. For instance, if a browser requests a GIF file, then the host will send in the CONTENT TYPE
HEADER the MIME string to indicate that the file is indeed a GIF file and should be processed accordingly.

MODEM – MOdulator DEModulator

A communications device used to connect to a network such as the internet. Modems come in various different
forms, the most common is the internal modem which uses a PCI interface to connect to the motherboard. Some
motherboards come with modems built-in.


A motherboard (mainboard) is the main circuit board within a PC, most modern motherboards come with the following

– A processor slot (type will depend on the board specifications)

– Memory banks

– AGP slot

– PCI slots

– IDE interface

– USB ports

These are just some of the features that a motherboard may have as standard, some motherboards come with integrated
components such as a sound card, graphics, modem, NIC (Network Interface Card) and more.

All the components inside your PC connect to the motherboard in one way or another, a few examples:

– Memory banks are used for RAM modules.

– PCI slots are used to provide connectivity for PCI cards such as modems and sound cards.

– AGP slots are used for graphics accelerators.

– IDE interfaces are used to connect and control IDE devices such as hard drives and CD-ROM drives.

Mouse – Pointing Device

A mouse is a pointing device used to interact with a PC, there are a few different types of mouse available:

– Serial Mouse – This is a mouse with a serial connector, it requires a free serial port on your PC.

– USB Mouse – This type of mouse has a USB connector and requires a free USB port.

– Cordless Mouse – A cordless mouse (as the name suggests) has no cable, this type of mouse utilizes batteries
for its power supply.

– Optical Mouse – An optical mouse utilizes optical electronics to track the mouse’s position and movement,
they are preferred over standard mechanical mice as they tend to be more reliable and require less maintenance.

MP3 – MPeg-1 audio layer 3

Refers to an audio file which has been compressed using the MPEG (see below) compression standard. Using this
standard greatly reduces the physical size of the audio file with little or no loss of sound quality.

MPEG – Motion Picture Experts Group

A compression standard used for compressing Video and Audio files to a smaller physical size, the compression is
achieved by not recording every frame but only the changes between the frames. Motion Picture Experts Group is
the name given to the group of people responsible for inventing the standard.

MPEG files have either the .mpeg or .mpg file extension and are a very common format due to the high compression.

The main implementations of MPEG are:

– MPEG-1 – video resolution of 352x240px at 30 frames per second

– MPEG-2 – video resolution of up to 1280×720 at 60 frames per second

these are the most common and the ones you are likely to come across.

MS-DOS MicroSoft® Disk operating System

This is the system that Windows® based machines use to access and maintain storage devices.

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Network – Networking

A system to allow 2 or more computers to connect to each other and share files or peripherals. Typical types of networks
are LAN, WAN and on a wider scale the Internet.

Network Switch – Switch

A switch (switching hub) is a network device which is used to interconnect computers and/or devices on a network. They are
relatively inexpensive and offer better performance than a hub.

NIC – Network Interface Card

An NIC (network interface card) is an expansion card that provides connectivity between a PC and a network such as a LAN,
NICs are sometimes called Ethernet adapters. Network Interface Cards (NICs) can be internal or external add-ons and come
with various specifications, one of which is transfer rate although most modern network interface cards support up to
100Mbps, and the more expensive Gigabit Ethernet cards supporting up to 1000Mbps.

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OEM Hardware

is the term given to a manufacturer that buys hardware from another source, and implements it into their own design.
See below for more information. OEM Software means that the software is sold only with a certain piece of hardware and/or
the software manufacturer provides no technical support. See below for more information.

Online – Offline

Online – A term given to a person/computer that is connected to a network. Offline – A term given to a person/computer
that is not connected to a network.

Operating System – OS

Refers to the main software of a computer system for instance Windows®, all installed programs run under the
control of the operating system.

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Parallel Port – ECP – EPP – Parallel Interface

Parallel port/interface refers to a standard 25 pin (D25) connector found on most (if not all) PCs, commonly used
for connecting a printer. A standard parallel port transmits 8 data bits at a time, as opposed to a serial port
which transmits data one bit at a time.

PCMCIA – Personal Computer Memory Card International Association

A body including hardware and chip manufacturers, system integrators and software houses set up in 1989. A PCMCIA card
is a credit card sized device that is used to upgrade memory or add communication devices to notebooks and laptop computers.

PDA – Personal Digital Assistant

A (Personal Digital Assistant) refers to a hand-held device that incorporates several handy features. PDAs often include an
address book, calendar, contacts list, and a memo feature.

PDF (Portable Document Format)

PDF refers to a type of document (PDF Document) format, which is widely used on the internet. You need software (freely available)
called Adobe Reader, in order to view PDF documents.

PIXEL – Picture Element

Refers to individual ‘bits’ of data that form an image, also refers to screen resolution, for example 800×600 is 800 pixels wide
and 600 pixels high, 1024×768 is 1024 pixels wide and 768 pixels high.

PnP – Plug and Play

Plug and Play was developed by Intel® and Microsoft® and was designed to simplify the installation of new hardware. Windows 95 was
the first operating system to include Plug and Play technology. Plug and Play compatible devices communicate with the operating
system allowing automated configuration, when a Plug and Play device is connected and the machine re-booted (if not USB) the
operating system will acknowledge the new hardware and prompt you for the installation disk that came with the hardware. The
device drivers should then be automatically installed.

POP – Post Office Protocol

A POP (Post Office Protocol) server allows you to receive your mail through an email client program such as Outlook or Netscape
Messenger, this allows you to just connect to retrieve your mail from your email provider, and then you can read your mail
offline and can reduce your online time.

Port – Ports

A communications port on a computer for example the serial port, parallel port, USB port or a port on a server. Different ports
have different characteristics and data transfer capabilities, see also Interface.

Protocol – Protocols

A standard set of software instructions which allow a computer to communicate with another and/or other devices.

PSU – Power Supply Unit

This regulates and distributes the power to the components inside your PC. The standard now is ATX which can be accessed by the
motherboard/software to enable the PSU to be “put to sleep”, conserve energy or shut down.

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RAID – Redundant Array of Independent Disks

RAID refers to a hard disk technology which can be used to speed up data transfer and/or provide disk redundancy through disk
system fault tolerance. RAID provides these features by utilizing more than one hard disk at a time, there are several variations
of a RAID configuration referred to as levels. Each of these levels provide different performance and/or fault tolerance benefits.
RAID configurations are commonly found in data critical applications.

RAM – Random Access Memory

This is the main memory in your computer, this is where the computer stores the data it needs when you are using a program. RAM
gets its name from the ability to allow the system to access any data stored in the memory in any location at any time. This memory
is often referred to as Volatile (power dependent). i.e. when the power is isolated the data is lost. RAM comes in many different
packages and there are many different types of RAM all designed to be compatible with a certain system.

Resolution – High Resolution

When referring to a monitor this measurement depicts the amount of horizontal and vertical pixels i.e. 1024×768, when referring
to a printer/scanner it depicts the DPI.

ROM – Read Only Memory

ROM refers to a type of memory storage which is non-volatile (not power dependant). It cannot be changed using normal methods
i.e. written to like RAM. ROMS are widely used for any application that requires data to be stored permanently and/or without
a constant supply of power. The BIOS in a digital system is typically ROM based.

Router – Network Router

A router is placed at a junction between two or more networks/segments, each network/segment can be using a different topology
or protocol. The router will intercept and forward any data packets passing through, most routers can be set up to block certain
types of data packets which can be useful for security reasons. The destination address of the data packet needs to be included
within the header information, routers don’t propagate broadcasts/multicasts. The router will then decide the best route for
transferring the data packet to its destination by interrogating a routing table which is either static or dynamically generated.

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Refers to an interface type used for data storage devices. The SATA interconnect is a serial implementation of the parallel Ultra
ATA interface used to connect storage devices such as hard drives & optical drives to a PC’s motherboard (host system). The SATA
technology starts at a data transfer rate of 150MB/sec, with plans already in place to take it up to 600MB/sec. Some of the
advantages of SATA over Ultra ATA:

– Cables are easier to work with.

– CRC error checking on all data (and control information).

– Hot-swap capability.

– Less crosstalk due to cable design.

SCSI – Small Computer System Interface

A standard for connecting multiple devices such as hard drives, cd roms, floppy drives, etc, it enables the connection of more devices
than its counterpart IDE and normally faster, but the drives tend to carry a bigger price tag.

SCSI was originally developed by Shugart Associates and was originally called SASI (Shugart Associates System Interface) before it
became standardized.

SDRAM – Synchronous Dynamic Random Access Memory

Refers to a type of memory (DRAM) that can synchronize itself with the processor’s bus speed, and can run at much higher speeds than
it’s EDO counterpart.

Sector, Track and Cluster

A Sector in the context of computing refers to a small area of a storage device, for example a hard disk drive.

Serial Port – Ports

Communications port which connects the computer to various peripherals including modems. A serial port transmits data sequentially
(one bit at a time) as opposed to parallel ports which transmit 8 bits at a time.

Server – Server Software

A server is a computer running software that allows it to control the sharing of resources between many computers. Servers are often
dedicated to one task depending on what type of server software they are running, below is a summation of a few common server
applications: HTTP Server – An HTTP (HyperText Transfer Protocol) server (web server) is typically connected to the internet with a
high speed connection and will respond to requests from computers running client software (like a browser) requiring specific data
(commonly a web page). This type of server is common to the internet. FTP Server – An FTP (File Transfer Protocol) server is used to
transfer files over a network (WAN, LAN or the internet) using the FTP protocol. Mail Server – A mail server stores and transfers
(e)mail over a network (WAN, LAN or the internet). Chat Server – A chat server allows its users to transfer real time text between
two or more computers, for more on chat click here. Database Server – A database server allows its users to access its database via
a network (WAN, LAN or the internet) and depending on permissions, read, delete or alter the contents of its database. This type of
server is common place in an office environment. Proxy Server – A proxy server (as the name suggests) typically sits between the
client and the main server, it is used to filter data and enable connections to be shared. For example if you are in the UK and you
connect to a website that is hosted in the US then the data you send/receive will pass through one or more proxy servers.

Shareware – software

A type of software that is not commercial and normally requires a registration payment to the author, there is normally a trial period.

SMTP – Simple Mail Transfer Protocol

An SMTP server allows you to send emails which have been written within your email client program such as Outlook or Netscape Messenger,
this allows you to write your emails offline and then connect for a few seconds to send them. Most email providers supply an SMTP server
through which you can send your emails.

Software – Programs

A term given to the programs that a computer executes. A typical example of software would be a word processor or an accounts package.

Soundcard – Sound Card

This is an internal device which controls and produces any sounds including music that your PC makes. Sound cards come with various
specifications, for example some have more inputs/outputs than others allowing for 5.1 surround sound etc, others have a higher sampling
frequency to give better sound recording. Sound cards can also come built-in to motherboards (mainboards), although the built-in cards
are usually sufficient for most uses they can be lacking in quality and features if you intend to record or create digital music or


SPAM refers to unsolicited commercial email. The SPAM problem is one that nearly every email user will experience, there are however,
ways to decrease the amount of SPAM you receive.

SSL – Secure Sockets Layer

A protocol developed by Netscape to transfer information via the Internet securely. Web sites use this encryption to allow users to
enter credit card numbers and other confidential information, normally you will see the padlock in your browser lock and the URL will
begin HTTPS as opposed to HTTP.

SVGA – Super Video Graphics Array

A standard for monitors and graphic cards developed by VESA (Video Electronics Standards Association) which supports resolutions of
up to 800×600 Pixels and up to 16 Million Colors.

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Terabyte – TB

This is commonly used to describe the capacity of a digital system. A Terabyte is 1,099,511,627,776 bytes (2 to the 40th power).

TCP/IP – Transmission Control Protocol / Internet Protocol

A collection of protocols (rules) that depict how data is transferred across networks between computer systems.

TIFF – Tagged Image File Format

TIFF (Tagged Image File Format) refers to a type of image format developed by Aldus and Microsoft that is commonly used within
computing. TIFF files are basically Bitmap images, they are not restricted in resolution and can be black and white, grey scale
or full color.

TFT – Thin Film Transistor

A type of LCD (Liquid Crystal Display) used in the screen of laptops/notebooks, with 1 to 4 transistors defining one pixel on-screen.

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V90 – V.90

A standard used by all modern 56k modems.

Virus – Viruses

A program that runs on your computer without your knowledge and can cause damage to your files. It usually attaches itself to other
programs, a common way to receive a virus is through an attachment via email. Virus protection is extremely important and can save a
lot of problems in the future.

VPN – Virtual Private Network

A VPN (Virtual Private Network) refers to a secure network connection that uses the internet to transmit data. The data is typically
encrypted using different tunneling protocols such as L2TP(Layer 2 Tunneling Protocol) and PPTP (Point to Point Tunneling Protocol)
in which the encrypted data is encapsulated in Internet wrappers before it is transmitted. When the data is received at its destination
the Internet wrapper is stripped off and the data decrypted. Typical uses of VPNs would be to create a private WAN without the need to
lease dedicated lines or provide travelling employees with a secure connection to company data.

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Wait State

This refers to when a processor or other component has to rest in between clock cycles due to a slower component such as memory.
See also zero wait state.

WAN – Wide Area Network

As the name suggests it is a network of computers over a wide geographical area.

WAP – Wireless Application Protocol

WAP (wireless application protocol) refers to a wireless transfer protocol developed by Ericsson, Motorola, Nokia and Unwired Planet.
The WAP protocol allows users of handheld devices such as mobile phones to access data and view locally. Some of the wireless networks
supported by WAP are listed below:

– DataTAC






– iDEN

– Mobitex





Most WAP devices can support HTML, XML, WML and WMLScript All operating systems can support the WAP specification, although there are
operating systems that have been designed with WAP in mind, such as for PDA’s (Windows CE and PalmOS are 2 examples).

WAV – WAV audio file

An audio file format developed jointly by IBM and Microsoft, WAV audio files have a file extension of .wav and are commonly used within
the Windows environment.


Waste Electrical and Electronic Equipment – “Electronic waste” may be defined as discarded computers, office electronic equipment, entertainment device electronics, mobile phones, television sets and refrigerators. This definition includes use electronic which are destined for reuse, resale, salvage, recycling, or disposal. Others define the re-usables (working and repairable electronics) and secondary scrap (copper, steel, plastic, etc.) to be “commodities”, and reserve the term “waste” for residue or material which is dumped by the buyer rather than recycled, including residue from reuse and recycling operations. Because loads of surplus electronics are frequently commingled (good, recyclable, and non-recyclable), several public policy advocates apply the term “e-waste” broadly to all surplus electronics. Cathode ray tubes (CRTs) are considered one of the hardest types to recycle.


WI-FI refers to a type of wireless technology which allows users to connect to a local network without the need for cables, also known
as a WLAN (Wireless Local Area Network).


refers to a Wireless LAN which uses radio waves instead of cables for data transfer, this type of LAN is extremely useful but can be
expensive depending on the amount of terminals involved.

WWW – World Wide Web

Describes the internet as a whole, millions of computers all over the world connected via phone lines and modems.

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Zero Wait State

Refers to a system that allows the processor to work at full clock speed regardless of the clock speed of the memory (RAM).

ZIF – Zero Insertion Force

Refers to a type of chip (processor) socket with which an arm or release device is used to lock the chip in place.